Homeaglow Reviews - 1.2 Stars (2025)

Worst company ever. BE AWARE that if you sign up for their teaser rate you are automatically locked into a contract WITH A MONTHLY FEE OF OVER $50! No way would I have agreed to that if I had seen it. And when I tried to contact them - they tout 24/7 customer service altho it took 2 days to get a response- they conveniently waited until the first cleaning was done to respond to me because once the first cleaning was done I was instantly charged my first $50+ fee. AND this is on top of the cost to clean. And they refuse to release me from my contract. Clearly they don't care about very, very unhappy and angry consumers. I am taking this further believe me. This company should be shut down for the way that they scam you.

This cleaning service demonstrated exceptional attention to detail. They made certain that every nook and cranny was treated, leaving no detail neglected. As a result, my home is now sparkling clean and looks beautiful. The staff displayed exceptional thoroughness and attention to their work, far exceeding my expectations in every aspect. I am quite pleased with the service done and the visible improvement in the cleanliness of my home. Without hesitation, I would recommend this service to anyone in need of a thorough and complete cleaning. Their dedication to perfection is reflected in the outstanding achievements they achieve.

Do not use this company. It is a scam. They do not actually sign you up for the membership despite charging me for it. I never got any discount and am being charged a bunch of extra fees when I book like a $15/hr homeaglow fee for your service on top of the rate for the cleaner. This fee is not disclosed anywhere on the website. This morning, despite me reaching out for support on how to actually activate my membership yesterday, the account was canceled and I was charged $375 as a cancellation fee on top of everything else I've already been charged. They do not have any live support and the website is extremely convoluted, which is likely done to achieve this end. I have no doubt this company is violating many consumer protection laws and if this is not resolved, I will be filing an FTC complaint. I have already reached out to the BBB.

Last 2 cleaners cancelled on me 10min before the cleaning appts. The last one said she would be a little late, but 1 and 1/2hrs is not a little late. Instead, she rescheduled for today, and then didn't show up. Her excuse was she thought I had cancelled which means I could be on the hook for the full 4hrs of cleaning time, but I have the text receipts. Each time, I pre-clean for these people. I treat them with respect; I give very generous gratuities. My life gets put on hold as I will not leave my dogs alone w/a stranger in the house. And, each time, in all honesty, the level of cleaning has been sub-par. It's not work anyone should be proud of (and we keep a clean home!). Yet, I have been loathe to write any mediocre reviews for these workers. Please don't use Homeaglow. They trap you for 6mos, and w/all the cancellations, it's just stress, headaches, $$$, and half-a__ed work.

The cleaning lady is good and nice. But Homeglow company has hidden fees that was not clear at the beginning. Also, the company doesn't care and they are not responsible. My case, the co. Gave a wrong address to the cleaning lady, lead to my appt was canceled because the lady was an hour far away. They did not let me know promptly that they canceled my appointment, they let me waited... I cancel subscription because they didn't give the good customer service and unclear fee. And THE THING THAT THEY WANNA CHARGE ME $223 FOR THE UNSUBSCRIBE FEE!?
The very first time they gave me 5 hours cleaning service and charged me $53 and $49. (I had no idea what $49 for because they didn't let me know at the beginning.)
All together they wanna charge me $325 for 5 hours. Wow! $65/hour! How do you think

Beware of these scammers. They will do whatever they need to do to scam you. Their low price advertise is a trap, there are lots of hidden fees you will discover after your first appointment. You cannot even cancel your membership without paying six months of fees which is nowhere mentioned earlier. They would charge you $50 per hour but they would pay $15 to the cleaner.

All Homeaglow customers, please check your credit card statement, even if have only used them once for house cleaning service.
I used them once last year in March and just checked my statement to find that HOMEAGLOW FOREVERCLEAN has been cleaning out my account. Charging my account $49.00 every month after that one service. On the statement you will find, there's no address or phone number.
They run nationwide advertisements, and I'm sensing that, my experience is not unique. If nationwide, they are "accidentally" charging a million customers $50.00 per month, that equals $50,000,000 x 12 months $600,000,000. Unfortunately, most people won't even realize they're being charged recurringly.
There are a lot of unscrupulous businesses out there, we all need to be careful.
I have put in a dispute for the charges with the credit card company.
I'll let you know what happens.

They lure you with a cheap intro price, then they charge you an annual fee and if you are grossly disappointed like I was, they charge you a cancellation fee. I had two cancellations from them after I made arrangements to be home for the first cleaning, then they sent someone else who was nice but did a sad job and brought a teenage daughter with her to do cleaning. I booked a four hour cleaning for a 2 bedroom 1 1/2 bath job. They never wiped down my kitchen counter tops or cabinets, they mopped around throw rugs in bedrooms, never moved the kitchen chairs to vacuum or mop, never wiped down the kitchen table, and the list goes on and on! Then she left early, (just a bit after 3 hours) My initial fee of $39 plus the annual plan of $49 plus the cancellation (full price) cleaning fee of $144.75. Totally pathetic experience. I have complained repeatedly and demanded monies be refunded and they are ignoring me. I have contacted my credit card to dispute the charge. DO not use Homeaglow!

Scam! Report to the BBB! Deceptive pricing! Do not believe the commercials! Nothing is real. If you purchase a cleaning from them they lock you into a 6 month membership and charge an early termination fee, if you cancel before the time is up. They won't tell you the amount of the fee. I was swayed because their price for a 6 hour cleaning seemed like a deal but i was wrong. The cleaner did a horrible job and didn't clean the floors or dust properly. I immediately let the company know and they told me I should give the cleaner a negative review and request a partial refund from her. Before I left the review, I was called by the cleaner and given a sob story. She said she did the best she could and the company told her to call me. Of course I felt bad so i didn't leave her a negative review because i didn't want to destroy her livelihood. The company blocked that cleaner from accepting any future cleaning jobs from me but little did i know, no other cleaners were available in my area and i was unable to continue using the service. I contacted the company and they did little to help but they continued to charge me monthly. I canceled the membership and they charged me an almost $300 early termination fee. I disputed the fee with my credit card company. The company then sent me an email saying they wanted me to be happy and would refund the termination fee but then they refused to actually do it. This is a scam. They charge you for a service they may be unable to provide and then charge you if you cancel. They are just stealing money and if you get service it's likely you'll get a subpar cleaning plus the price isn't real because cleaners get to set their own hourly price. Don't use this service!